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Customer Service

Customer Service Hours

Live assistance available from 10am to 7pm EST (Mon-Fri) at + 888-551-9208.  After hours sales support available 24hrs / 7 week by email rosetta@modernistlighting.com. Or contact us direct here.

Order Processing + Shipping

In-stock orders leave the warehouse within 2-5 business days.  FREE Standard Ground Delivery in 7-10 business days, nationwide.  Some items have longer order processing times.  Please refer to the product page for the processing time.  You will receive an Order Confirmation Agreement within 48 hours upon receipt of your order to confirm the status of your order.  Please read more about the order confirmation agreement below.

Order Confirmation Agreement

Order confirmations are automatically sent to the billing email address given by you during checkout. IN ORDER TO RESERVE YOUR PRODUCT WITH OUR MANUFACTURERS, YOUR CREDIT CARD MAY BE CHARGED THE BALANCE OF YOUR SALES ORDER AT THE TIME YOU PLACE YOUR ORDER. If upon placing your order online, you don't receive an email confirmation within 48 hours please contact us immediately at 888-551-9208. Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 24 hours from the time you receive the order confirmation to make any correction to the items listed on the order. If after the 24 hours you wish the items on the order changed, we will attempt to make the change with the manufacturer, if the order cannot be changed with the manufacturer, there will be a restocking fee charged. Orders should not be considered changed, unless you receive from Modernist Lighting, a confirmation email outlining the changes you requested, which you will only receive upon our verification with the manufacturer that the order has been changed. Upon receiving this email confirmation, you will be required to reply to the change order as verification by you of the changes.

Return policy

If you would like to exchange or return an item purchased in the last 30 days, you will need to request a Return Authorization (RA) number (Note that Custom Orders and certain manufacturers are not eligible for return or exchange - Please see below for more information). After submitting your return request, we will review the information and forward via email an RA number and instructions for returning the item.

-Please do not return items to our New York, NY address without prior authorization as some returns may have to be shipped back directly to our suppliers.
-For returns on all lighting that are not defective, we are required to charge a 25% restocking fee.
-All custom items are final sale.
-Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you.
-All items must be returned in their original, uninstalled and unused condition enclosed in original packaging within 10 days upon receipt of Return Authorization for a refund or exchange.
-Returned items should be free from dirt and debris. In the event an item is returned in a condition where it cannot be resold, you will be asked to have the product picked up at your expense. If not picked up within 15 days of Modernist Lighting’s inspection item will be destroyed in field or give to charity.
-We offer free shipping on purchases storewide to domestic US locations. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost.
-Standard shipping costs are based on item prices as outlined within our shipping information.
-If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs.
-Orders over $3500 are non-returnable.  We highly encourage you to contact us to clarify product specifications before placing an order over $3500.

Variations

Color note: Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen.

Natural Products: All items made from natural products such as but not limited to-limestone, marble, alabaster and granite will have natural variations and no two will be the same. These variations should be expected and are not seen as defects.

Refunds

You can expect a refund in the same form of payment originally used for purchase within 15 days of our receiving your return. Please understand that it takes several days for us to go through returns and to inspect them. After inspection it is sent to our credit department for processing. If accepted, a credit is given and it takes several business days for a credit to post through the credit card processor and issuing bank. All returns and exchanges will be credited less 25% restocking fee and shipping costs. If an item was free shipping, the original shipping costs incurred by Modernist Lighting will be deducted.  ModernistLighting.com reserves the right to charge restocking fees on any and all returned or exchanged items. If you have not received a credit and it as been longer than 15 days, please give our Customer Service Department a call at 1-888-688-2485.

Modernist Lighting Gift Cards are non-refundable and cannot be redeemed for cash.

Wrong Products Received

If you are shipped a different product than you ordered, please Email Us or call us at 1-888-551-9208 within 30 days of receiving the product. We will provide an RA # and instructions on how and where to ship them back. We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges.

Cancellations and Changes

If you need to cancel or make changes to an order you must contact us within 24hours from the time that you placed the order at 1-888-688-2485 or by email here.  Some orders ship the same day, so we need to know as soon as possible. Calling in or requesting a cancellation does not guarantee your order can be cancelled or changed as it may have already been picked or shipped by ModernistLighting.com or the manufacturer.

Defective Products

Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 30 days of receiving your order.  If an item is received by you and is deemed defective by Modernist Lighting, you will receive a replacement of the same item within 45 days at no cost to you. Modernist Lighting will have the defective product picked up at no cost to you (the item must be in its original packaging). DEFECTIVE PRODUCT MAY NOT BE RETURNED FOR REFUND, REPLACEMENT ONLY.

Damaged Shipments

Obvious Freight Damage
Unfortunately, fragile items are sometimes damaged in shipping. If by some chance, your item arrives with obvious freight damage, you must refuse the shipment at time of delivery and note the damage on the bill of lading. We will then order and ship a replacement for you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper. Please make sure that you inspect all packages before you sign for them.

If you fail to report obvious freight damage to the carrier prior to signing for the shipment, neither you nor we have any recourse.

Concealed Freight Damage
We ask that you fully inspect all products immediately upon delivery receipt and furnish photos of any product that is damaged along with the packaging.  Concealed freight damage must be reported within 7-10 days upon delivery.

PRODCUTS DAMAGED DURING TRANSIT MAY NOT BE RETURNED FOR REFUND, REPLACEMENT ONLY.

Shipping on Most Products

ModernistLighting.com has agreements with most manufacturers to ship your order direct from the manufacturer’s warehouse to your door. You are getting the products straight from the source so there is less chance for delay or a middleman handling the shipments

Shipping Time Frames

Orders sent via "UPS Ground" average 3 - 7 business days once they leave the warehouse.

Please keep in mind that these time frames are AFTER the product leaves the factory.

FREE Delivery

Modernist Lighting provides FREE pre-paid freight delivery on all items storewide.

Tracking Your Order

Once your item has been shipped you may contact Customer Service to obtain a tracking number. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on UPS or another carrier’s website.

Multiple Shipments

If you have a large order and one item is going to cause a delay or is backordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s).

Shipping Backorders

Sometimes an IN-STOCK item may actually be OUT OF STOCK (sometimes an item may sell out before we've had a chance to update the web-site)

Occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers. ModernistLighting.com will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no freight charge (you only pay freight once). If the item is no longer available we will do our best to notify you immediately.

ModernistLighting.com does it's best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is back ordered more than 4 weeks.

ModernistLighting.com will in no way be responsible for losses by customer due to scheduling of electricians, contractors, or other professional installation.

Please call a customer service representative at 888-551-9208 to check stock and real time availability on all products listed on the ModernistLighting.com website.

Sales Tax

Modernist Lighting is a registered LLC in the State of New York and is responsible for collecting 8.75% state sales tax on all orders shipped within the state. Our shopping cart will automatically calculate this tax on all orders shipped within the state of New York. Registered New York state businesses and organizations are tax exempt on all purchases from www.ModernistLighting.com.  To qualify, please submit your Sales Tax Exemption Form or Resale Certificate by fax to 1-888-551-9208 or email service@modernistlighting.com.

Disclaimer

This site is provided by Modernist Lighting. on an "AS IS" basis. Modernist Lighting makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the fullest extent permissible by applicable law, Modernist Lighting disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Modernist Lighting will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages. YOUR USE AND BROWSING IN THE WEB SITE ARE AT YOUR OWN RISK.

Secure Payment Options

We accept MasterCard, Visa, Discover, and American Express cards. All transactions are handled through a SSL secure server.

Links to Third Party Sites

The site may contain links to other third party sites. We are not responsible for the privacy practices or the content of these third party sites.

Copyright

All content included on this site, such as text, graphics, logos and images are the property of Modernist Lighting or its suppliers and are protected by U.S. and international copyright law. The compilation of all content on this site is the exclusive property of Modernist Lighting and protected by U.S. and international copyright laws. The content of this site is intended for use as an on-line shopping resource. Any other use, including the reproduction, modification, distribution, transmission, or republication, of the content on this site is strictly prohibited. All trademarks and brands are property of their respective owners.

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information*. This may include your name, address, telephone number, e-mail address and credit card number. We use this information to process your purchase transactions and to send you marketing and/or promotional materials by e-mail. Emails may contain links to Third Party Sites owned and operated by different companies over which we have no control. You are advised to read the posted privacy policies of these sites before revealing any personal information. You always have the option to opt out of mailings by simply contacting us via our "Contact Us" page.

*This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, and safety.

Data Accuracy

Modernist Lighting makes all reasonable efforts to ensure the accuracy, correctness and reliability of the site content, but we make no representations or warranties as to the site's accuracy, correctness or reliability. Modernist Lighting reserves the right to correct improperly priced items at any time. In the event an improperly priced item is discovered after credit card processing, Modernist Lighting will promptly void the sale, issue a refund via the same method used to purchase the item, and give the customer an opportunity to purchase the item at its proper price.

Warranty Policy

All products are covered by manufacturer warranties.

Modern Lighting Redefined

At ModernistLighting.com, we believe lighting is what sets the stage for your space. Our goal is to find and bring you the most exemplary in modern lighting to help you create the ambience you desire. We offer an extensive assortment of the best in modern pendants, chandeliers, table lamps, floor lamps, wall sconces, and ceiling lamps that make a statement.

Modernist is an unparalleled lighting source. Our team tirelessly search the world over to compile the finest collection of new and iconic modern and mid-century modern lighting pieces at prices truly within reach. We also take pride in delivering an exquisite range, exceptional customer service and knowledgeable expertise throughout your project. Whether you need a single pendant or thousands, we are here to serve you and your modern lighting needs.