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Frequently Asked Questions

Q: When do you send an order confirmation?
A: Order confirmations are automatically sent by our system to you as soon as we have received your order. You will receive an electronic receipt via e-mail to the e-mail address you have provided to us. Your credit card is approved upon checkout and then we manually charge your card when we review your order and put it in for either shipment or creation (if it is a custom made to order items). We check to see that the item is still available and that the price was correctly listed. Occasionally, due to a programming error, a product may be listed with the wrong price or with no price at all. We cannot honor incorrect orders and will immediately inform you if there is any problem with the order. By checking out, customers are agreeing that they have read and familiarized themselves with our Ordering and Return Policies.
Q: What is your return policy?
A: Our complete Return Policy can be viewed here.

 

Q: Can I cancel my order?
A: Once we receive your order we get to work on it right away. This means that changes or cancellations are not always possible. We do understand that sometimes you may ask us to try. In this case, contact Customer Service to make a request for a change or cancellation. We will make our best efforts to accommodate the requested change.
Q: Do you give corporate discounts?
A: We work with some of the largest companies, interior design firms and hotel companies in the world. We assess corporate orders on a case by case basis and usually provide large discounts based on the size of the order. Our team will also assist in selecting items for spaces that will best complement color schemes and themes. Please contact us here to request a quote.

 

Q: Can I place a phone order?
A: Yes, we gladly accept phone orders. However, please do be aware that we have a very secure website and take security seriously. If you still do not feel comfortable placing your order online, please do not hesitate to call us at (888) 688-2485 between the hours of 10:00 a.m. and 6:00 p.m. EST and our friendly representative will you. You can also e-mail us at orders@modernistlighting.com and send us your information or request that we call you back and we will at our earliest convenience. We would like you to have an easy shopping experience with us! We value your business!

 

Q: Are your products always in stock?
A: Many products are in stock and can ship out right away, some items can be on backorder and other items are custom made to order and have a long lead time. If you have an immediate shipping need, have a grand opening or and need things quickly, etc. please e-mail us or call us at (888) 688-2485 and give us a list of item numbers and we will check stock availability and get back to you as quickly as possible. Usually the most efficient way to get answers is to e-mail us a list of what you want and our Customer Service team will check stock status and write you back. You can then place your order!

 

Q: What kind of shipping do you have?
A: We typically use FedEx, UPS and Freight Shipping.
Q: What is the usual delivery time?
A: Delivery time varies greatly by product. We try to make a notation in the product description or in the shipping tab on the product listing with shipping time estimates. We can rarely promise an exact shipping time, but try our best. Sometimes items are backordered and we will try our best to notify you of backorders. A few select items have long wait times, but good design is worth the wait!

 

Q: Do you have a catalog?
A: At this time, we do not have a catalog but hope to have one in the future. Please sign up as a member of the site and include your mailing address if you would like to be included in future mailings.

 

Q: Do you distribute or publish mailing or email addresses?
A: No, unlike many of our competitors, we do not share customer information. We do not sell our lists and keep information private.

 

Q: Is it safe for me to purchase online?
A: To prevent unauthorized access, maintain data security and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Q: What kind of payments do you accept?
A: We currently accept Visa, MasterCard, Discover and American Express. We will also accept bank wire and checks for large orders. As for checks, we won't ship your order until the check has cleared.

Modern Lighting Redefined

At ModernistLighting.com, we believe lighting is what sets the stage for your space. Our goal is to find and bring you the most exemplary in modern lighting to help you create the ambience you desire. We offer an extensive assortment of the best in modern pendants, chandeliers, table lamps, floor lamps, wall sconces, and ceiling lamps that make a statement.

Modernist is an unparalleled lighting source. Our team tirelessly search the world over to compile the finest collection of new and iconic modern and mid-century modern lighting pieces at prices truly within reach. We also take pride in delivering an exquisite range, exceptional customer service and knowledgeable expertise throughout your project. Whether you need a single pendant or thousands, we are here to serve you and your modern lighting needs.